We’re dedicated to helping you BUILD A BETTER POOL. Whether you have questions, need help with our products, or require technical support, our team is here to help!
Got a question?
For any questions, feedback, or support, simply fill out our contact form. Our friendly team will respond as soon as possible.
Email
hello@aqueaproducts.com
Frequently Asked Questions
Looking for something? Browse our frequently asked questions for quick answers about AQUEA services, products and support.
Ordering, Accounts & Pricing
I am a pool owner – Can I purchase AQUEA products directly from you?
We are a trade-only business and do not sell directly to the public. To find an authorised reseller near you, contact our distribution partner in your region. Find your distribution partner here.
Where are AQUEA located?
AQUEA, based in Melbourne, Australia, is supported by a strong network of distributors and resellers across the country. Internationally, we work with distribution partners in North America, Spain, and New Zealand, and we’re actively expanding into other regions.
If you’re located in Australia, please visit our Australian site.
For other locations, please contact the distribution partner in your region. Find your local distribution partner here.
How do I place an order?
To find an authorised reseller near you, contact our distribution partner in your region. Find your distribution partner here. If there isn’t a suitable option nearby, please contact us through our Support Contact Form—our team will be happy to assist with your enquiry.
Product Information
Where can I find technical specifications or datasheets?
Comprehensive product information is available via Trade Support or applicable Product pages of this website.
Do you offer custom sizes or finishes?
Unfortunately we can only supply product sizes and colours/finishes as listed on this website.
Distribution & Partnerships
How do I become a distributor or reseller?
Contact us via our online Support Contact Form and our team will be in contact promptly.
Do you offer marketing support or co-branded materials?
Yes, we offer a range of marketing support tools for our authorised distribution partners. These can include POS displays, as well as a variety of digital and printed collateral and promotional literature.
Can I schedule a product training or demo for my team or trade event?
Yes, we’re always happy to collaborate with our distribution partners to support in-house training, customer demonstrations, and trade event activities. Please contact our team to discuss your specific requirements.
Warranty
What is AQUEA’s standard warranty policy?
AQUEA’s standard warranty policies for each region can be found here:
What is your warranty period?
All AQUEA products include a 12-month warranty unless otherwise stated. All warranties are subject to the terms, conditions, exclusions, and limitations outlined in the official AQUEA Warranty Policy applicable to region of purchase.
Support & Services
Do you offer installation or pool construction services?
No, we are a product supplier only and do not provide installation or servicing.
Can I speak with a product specialist or sales rep?
Yes. Please contact us via our online Support Contact Form so our team can help connect you with the correct person to assist with your enquiry.
Where can I find maintenance or care instructions?
For additional information on product use and care, please download the Installation & Care Guide available on the relevant product page of this website.
Warranty Policy & Claims
AQUEA (AQUEA Pty. Ltd.) warrants that, subject to the exclusions and limitations below, its products will be free from defects in materials and workmanship for a minimum period of 12 MONTHS from the date of purchase. Please read our Warranty Policy prior to filling out the Warranty Claims form below.
Other Regions
Please contact your distribution partner for Warranty Claim process.
