AQUEA (AQUEA Pty. Ltd. AUSTRALIA) grants the following limited warranty to the first person (“the customer”) for whom the skimmer lid (“ the Product”) is installed. AQUEA warrants that, subject to the exclusions and limitations below, its products will be free from defects in materials and workmanship for a minimum period of 12 MONTHS from the date of installation. If the date of installation cannot be shown, the warranty period will commence from the date of purchase. The provisions of this warranty are not transferable and are only valid in original country of purchase.
If a defect appears in any Product before the end of the Warranty Period due solely to defective materials or workmanship, AQUEA will in its sole discretion replace the Product or the defective part of the Product free of charge.
AQUEA at its sole discretion may replace defective parts of the Products with parts and components of similar quality, grade and composition where an identical part or component is not available. This warranty does not cover any costs related to travel, removal or re-installation associated with repair or replacement of the Product.
TO MAKE A WARRANTY CLAIM
To claim under this warranty the customer should immediately cease use of the Product once an alleged defect is identified, and contact AQUEA or their authorised representative within 30 days.
To make a claim the customer must:
1. Provide the following information:
(a) proof of purchase disclosing place of purchase and purchase or installation date;
(b) a completed Warranty Form providing full details of the alleged defect; and
(c) any other appropriate documentation.
2. The customer must return the faulty product to AQUEA or its authorised representative for inspection if requested by AQUEA.
3. The customer agrees to pay AQUEA’s usual charges (including any service fee) for any goods or services provided by AQUEA not covered by this product warranty.
4. The customer is responsible for the cost of transport and all insurance of the Product to and from AQUEA or its authorised representative.
WARRANTY CONDITIONS
This warranty only applies where the following conditions are met:
1. The customer complies with the following general maintenance requirements:
(a) The Product is maintained free from general debris or foreign matter.
(b) The Product is maintained and serviced regularly (at least every 12 months) by a suitably qualified professional.
2. Where applicable, Product has been used in pool or spa water which:
(a) is maintained within a pH range of 7.2-7.6, and chemically balanced as per accepted industry standards.
(b) is regularly (at least once a month) treated with a sanitising system in compliance with applicable regulatory recommendations or regulations.
(c) has not exceeded 40 degrees Celsius in temperature.
WARRANTY EXCLUSIONS
This warranty will not apply where:
(a) the Product has not been installed in accordance with the installation instructions provided with the Product, any statutory requirements and these terms and conditions;
(b) the Product has not been installed by a suitably qualified professional trained in the installation and operation of such products with more than 12 months industry experience;
(c) a failure to observe and comply with the instructions supplied with product for the proper use, service or maintenance of the Product has occurred;
(d) the Product has been used for a purpose other than that for which it was designed and manufactured;
(e) removal or installation of the Product has contributed to, or resulted in, the defect or damage;
(f) the Product has been repaired, altered or modified by someone other than AQUEA or its authorised representative;
(g) substitute or replacement parts not provided by AQUEA have been used;
(h) the defect has arisen due to abuse, misuse, neglect, or accident;
(i) the Product has been subject to abnormal conditions or events, including environment, temperature, water, fire, ice or other acts of nature;
(j) the Product has been subject to abnormal corrosive conditions or abrasive chemicals;
(k) the defect is the result of corrosion or normal wear and tear;
(l) the defect is the result of insect and/or vermin infestation;
(m) concrete, cement, render, pebbles or other pool interior/pool deck surface finishes contribute to the defect, or inhibit proper function of the Product;
(n) the damage occurred in transit;
(o) after inspection AQUEA or their authorised representative cannot establish any fault in the Product;
(p) the Product has been used in a commercial application without prior written consent from AQUEA or it’s authorised representative;
(q) the Product has not been supplied by AQUEA;
(r) the defect is related to any cause other than a defect in the materials or workmanship of the Product.
LIMITATIONS
AQUEA makes no express warranties or representations other than set out in this warranty. Except to the extent required by local consumer laws, the replacement of the Product or part of the Product is the absolute limit of AQUEA’s liability under this express warranty.
To the extent permitted by law, AQUEA will not be liable for:
(a) Damage to any other property caused by defect in the Product.
(b) Any indirect, special or consequential loss arising from or related to defects in the Product, including, but not limited to, loss of time, loss of use of the product, loss of business opportunity, loss of profits, loss of revenue, loss of goodwill, or inconvenience.
(c) Any other damage as a result of weather or natural disaster.
(d) Personal injury, property damage or economic loss, however caused.
(e) Any claim against the customer by other parties.
This product warranty is offered in addition to any other rights and remedies the customer may have under law that AQUEA cannot exclude.
CONTACT
To make a claim under this warranty, please complete the following warranty form or contact:
SELECT POOL PRODUCTS
3345 North Service Road #104A, Burlington, ON L7N 3G2, CANADA
WEB: WWW.SELECTPOOLPRODUCTS.CA
TOLL FREE: 1-855-881-0889
